The review platform your home services business needs
Made In Australia. Built For Success.
Made in Australia. Built for Success.
Generate and collect reviews
93% of customers read online reviews before buying a product. Don’t let your best customers go unheard!
Drive verified reviews by up to 70% to secure a powerful advantage over your competitors.
Our simple to use dashboard will allow you to email or SMS your clients with a simple click.
You can also setup automated requests from your DMS!
Display reviews where they will be seen
Google | Website | Social Media | Showroom
Gain complete control over how and where you display reviews.
Utilise automated reviews across your website, instore, social media and digital marketing. Choose between configurable display options or one of our APIs.
Social proof is key to building trust. Up to 91% of 18-34 year olds trust online reviews as much as personal referrals.
Gain valuable insight into the customer journey while building a loyal customer base.
Our platform enables you to publish real content with one click on social platforms like Facebook and Instagram.
Flexible Plans for All Retailers
No matter your home services business size or scale, we have a plan to suit your needs.
Every plan comes with a dedicated account manager to help optimise your experience.
Franchises and networks
Frequently asked questions
Why do I need reviews?
In this day and age, customers look for reassurance before committing to a purchase. When conducting online research, reviews help to guide the decisions of your future customer base.
In short, people trust other customers’ authentic experiences over ads or marketing claims alone. With our platform, reviews and marketing go hand-in-hand.
Why does my home services business need a review platform?
In any specialised industry at large, positive reviews rarely happen by chance. It is more likely that a disgruntled customer will leave a negative review or complaint.
To generate enough positive reviews to impress your new customers, you need a system and a tailored review platform to automate, generate and deploy positive experiences in order to convert those leads.
Our platform has been designed and tested in Australia, to best suit your business. It is by far the most efficient and effective way to build the reputation of your store, network or franchise and its staff.
How does positive social proof help home services business?
Buying a from you is most likely going to be a considered investment, so it can be assumed that many, if not all, of your potential new customers will do research prior to making their purchase decision.
If you run a good business, projecting that online will reassure future customers that you deliver on your promises and marketing claims.
The best way to do that is by using your customer’s voice.
When do buyers read reviews?
For many of your future customers (or those who do not already know about your great service through first hand experience/referral), research is a critical step to choosing the right business.
Put simply, customer’s trust customers, and you can use that to your advantage!
How long does it take to setup?
We’ll take care of the setup.
You’ll be onboard and building your reputation in no time!
Is it easy for my team to use?
Yes. It’s simple and fast to use.
The platform was built in consultation with local businesses ensuring a seamless experience for Managers, Marketing & Sales staff.
Is it easy for my website provider to display the content?
Yes. We make it easy for retail website providers to display your reviews by providing multiple display options.
If you are in the process of reviewing your website provider, we’re happy to give independent guidance in this area, too.
How much does the platform cost?
Please get in touch for pricing specific to your business.
We’re confident you’ll be impressed with value Interact.Social provides.
Can my whole team use the platform?
Yes, all accounts include unlimited users.
Does it cover both products and services?
Yes. We have packages that cover sales for both products and services.
How can positive social proof improve the effectiveness of other marketing?
Positive social proof has been shown to be highly influential in purchasing decisions.
When you have authentic customers backing your marketing claims, your future customers will feel confident they’re making the right choice.
What if my competitors have more reviews than me?
In a competitive market place, that’s not ideal.
Talk to us for a tailored strategy to have you winning in no time!
Will my customers like being asked for a review?
Of our current clients, up to 70% of their customers provide feedback when prompted.
It is quite rare for a customer to go out of their way to provide a positive review without a prompt, even if they had a wonderful experience.
If a customer has had a positive experience with your dealership, often they’ll be more than happy to leave a review when prompted to do so.
Capture their praise while it’s fresh in their minds, and you’ll have new customers ready and waiting to be served by you.
What if I get negative feedback?
Our dashboard will notify you instantly of a review, allowing you to manage individual issues and measure improvements.
Remember: negative feedback can be useful. It helps you to see where the buyer journey can be improved.
There are plenty of ways to turn initial upsets into digital good news stories. Just ask us how.
When is the best time to ask for a review?
Talk to us about what successful automotive businesses are doing today.
We can tailor automation, review timing and messages to achieve the optimal result.
Is it brand compliant?
Yes. All aspects of our platform can be configured to satisfy your business’s and any of your manufacturer brand requirements.
Get in touch to learn more about our white labelling capability.